Orders

• Can I change or add to my order?

  The best course of action should you want to change or add to your order is to contact Customer Service. You can use our chat feature on the Cosy House website, call 1 (727) 291-4565, email support@cosyhousecollection.com, or use our contact form here.

• How do I exchange an item?

  At Cosy House Collection, we want you to be completely satisfied with your order. If you’re not, we’re more than happy to help you exchange your items for something different. Please follow the below instructions for how to exchange your items. Please repackage the items that you wish to exchang...

• How do I return an item?

  We are sorry to hear that you wish to return your new items to us. We are here to help you and would be happy to help you process a return. Please follow the below instructions to best process your return. Please be sure to repackage your items for return in any parcel container/box that will ac...

• I am having trouble checking out. What do I do?

  Sometimes technology just doesn’t do what you need it to. If you’re having trouble checking out, give our Customer Service team a call at 1 (727) 291-4565. We can take your order over the phone and get you your Cosy products.

• I entered the wrong shipping/billing address. What do I do?

  Shipping Address: If you’ve entered the wrong shipping address, it can be updated in your account. Should you need a more immediate fix, contact Customer Service via chat, phone, email, or contact form. Billing Address: Unfortunately, we don’t have any way to change your billing address as all y...

• My package arrived, but it only contains part of my order. Where are my other items?

  Sometimes for ease of delivery, we ship items from one order in separate boxes. Not to worry! Your entire order will be delivered. Simply go to your Cosy House account, click on your current order, and locate the tracking number of the items you’re missing. If you have any trouble, contact Custom...